Deliver with safety,
confidence, and support.
Amazon Flex's commitment to safety
Our deep commitment to safety guides our approach to everything at Amazon Flex. Here are some of the ways we prioritize safety so you can earn and deliver with confidence.
Safe deliveries in the community
Safety first: You are in the driver’s seat when delivering with Amazon Flex, and your safety is the priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We don’t expect you to make a delivery if you feel unsafe.
Safety recommendations: Everyone at Singapore Amazon delivery stations must wear reflective high-visibility safety vests, and closed-heel-and-toe shoes. If you don't have a high-visibility safety vest, you can request one at stations USG1, DFE1, or DFE2 free of charge. This policy is applicable when onsite at Amazon delivery stations. To enhance your safety, we strongly recommend you wear the safety vest when making deliveries to help ensure you are visible at all times.
Customer and community accountability: If you have a safety concern, you can report it to Driver Support through the Amazon Flex app. Reporting incidents helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy: At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone.
Safety recommendations: Everyone at Singapore Amazon delivery stations must wear reflective high-visibility safety vests, and closed-heel-and-toe shoes. If you don't have a high-visibility safety vest, you can request one at stations USG1, DFE1, or DFE2 free of charge. This policy is applicable when onsite at Amazon delivery stations. To enhance your safety, we strongly recommend you wear the safety vest when making deliveries to help ensure you are visible at all times.
Customer and community accountability: If you have a safety concern, you can report it to Driver Support through the Amazon Flex app. Reporting incidents helps us research and follow up on them, to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy: At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone.
Support when you drive and deliver
Dedicated support: Our Driver Support team is there for you if you ever need help when delivering. You can go to the Help menu in the Amazon Flex app, and select the best option.
Emergency assistance: If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 999 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 999 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips: You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety advice, just go to the Learning Portal from the main menu to find safety related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering – such as how to prevent slips, trips, and falls when delivering and how to stay safe during rainy and wet weather. You can choose whatever content you personally find most helpful.
Write in to Driver Support here.
Emergency assistance: If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 999 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 999 before contacting the Amazon Emergency Helpline if you need emergency services.
Safety advice at your fingertips: You have on-demand access to safety videos and articles in the Amazon Flex app. Anytime you’d like to review safety advice, just go to the Learning Portal from the main menu to find safety related materials. The safety section in the Learning Portal contains useful information to help keep you safe while delivering – such as how to prevent slips, trips, and falls when delivering and how to stay safe during rainy and wet weather. You can choose whatever content you personally find most helpful.
Write in to Driver Support here.
Technology to help you stay safe
Pet alerts: You can check your Amazon Flex app for a paw print icon in the delivery notes to see if there might be a dog at your delivery stop. These paw print icons are added into the Amazon Flex app through the help of our customers and delivery partners who report this information.
Optimized maps: In the Amazon Flex maps setting, you can choose to set your maps to dark mode to reduce eye strain and help make screens easier to read, especially at night. You can set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. Additionally, you can download offline maps to your phone to reliably get where you’re going no matter what mobile coverage is offered in the area.
Customer chat: You can call or text customers about their deliveries through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number.
Optimized maps: In the Amazon Flex maps setting, you can choose to set your maps to dark mode to reduce eye strain and help make screens easier to read, especially at night. You can set your device to have the Amazon Flex app automatically download offline maps whenever you are connected to Wi-Fi. Additionally, you can download offline maps to your phone to reliably get where you’re going no matter what mobile coverage is offered in the area.
Customer chat: You can call or text customers about their deliveries through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers simply see an Amazon number.
Protection for you and your vehicle
Motor insurance: While delivering with Amazon Flex, you are protected under Amazon’s Commercial Motor Insurance policy. This insurance is provided to you to supplement your own auto insurance policy at no extra cost. It includes:
• Third-party liability coverage: This covers another party’s injuries and property damages.
• Contingent loss or damage coverage: As long as you have coverage for loss of, or damage to, your own vehicle as part of your personal auto insurance policy, Amazon’s Motor Insurance policy provides loss and/ or damage coverage.
Work Injury Compensation insurance: While delivering with Amazon Flex, you are protected under Amazon’s Work Injury Compensation insurance. It provides financial protection in case you sustain accidental injuries, death, and occupational diseases while delivering with Amazon Flex. It includes:
• Third-party liability coverage: This covers another party’s injuries and property damages.
• Contingent loss or damage coverage: As long as you have coverage for loss of, or damage to, your own vehicle as part of your personal auto insurance policy, Amazon’s Motor Insurance policy provides loss and/ or damage coverage.
Work Injury Compensation insurance: While delivering with Amazon Flex, you are protected under Amazon’s Work Injury Compensation insurance. It provides financial protection in case you sustain accidental injuries, death, and occupational diseases while delivering with Amazon Flex. It includes:
• Medical leave wages: This provides compensation up to one year for medical and hospitalisation leave related to an accident while delivering with Amazon Flex, which is required to be evidenced by a medical certificate issued by a medical practitioner registered under the Medical Registration Act (MRA) or Dental Registration Act (DRA).
• Medical Expenses: This provides compensation for medical expenses related to an accident while delivering with Amazon Flex up to the maximum limit of SGD$53,000 or 1 year from the date of the accident, whichever comes first.
• Lump sum compensation for permanent incapacity, current incapacity or death: This provides compensation in case of permanent incapacity, current incapacity, or death up to the maximum limit.
Onboarding questions?
For a better understanding of the different categories that you can write in to Driver Support for, visit our Support page.
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