Amazon Flex Frequently Asked Questions

Signing Up

Amazon Flex offers these delivery opportunities:

Tanjong Penjuru Cres (DFE2) – Amazon.sg: Delivery blocks labeled as “Tanjong Penjuru Cres (DFE2) – Amazon.sg” in the app involve picking up orders from an Amazon delivery station operated by Amazon associates and packages at this location typically include boxes. . Cargo van blocks are between 8-9.5 hours, large passenger vehicle blocks are between 7-8 hours while sedan blocks are between 3-5 hours.

Jurong - Level 2 (USG1) - Amazon Fresh: Delivery blocks labeled as “Jurong - Level 2 (USG1) - Amazon Fresh” in the app involve picking up orders from an Amazon Fresh location. . Large passenger vehicle blocks are between 7-8 hours while sedan blocks are between 1-2.5 hours.

Jurong - Level 3 (DFE1) - Amazon.sg: Delivery blocks labeled as "Jurong - Level 3 (DFE1) - Amazon.sg" in the app involve picking up orders from a Same-Day Amazon Delivery station operated by Amazon associates and packages at the location typically include boxes. Delivery blocks are between 4-5 hours.

Third-party Locations: Delivery blocks labeled as “Marina Square (CS01) - Watsons Store” or “Katong Point (CS02) – Little Farms” in the app involve picking up orders directly from third-party locations that are not owned or operated by Amazon. Delivery blocks are between 1-2.5 hours.

The Offers page in the Amazon Flex app will provide more details. Please refer to the Offers page in the Amazon Flex app to view and reserve available offers.

Ensure that you meet the following requirements prior to signing up for an Amazon Flex account:
- Live in Singapore where Amazon Flex operates and ensure you have the right to work in Singapore.
- Meet the minimum age requirements of 18 or older.
- Have a valid Singapore driver’s license.
- Have a qualifying vehicle: sedan, large passenger vehicle, or cargo van. Visit our Vehicle Types page to learn more. Per Land Transport Authority (LTA) regulations, you cannot operate a taxi or private hire car to deliver for Amazon Flex.
- Ensure your insurance meets local requirements.
- Have a valid Singapore Identity Card Number (NRIC)
- Have a valid bank account.
- Have an iPhone or Android smart phone.

If you meet the requirements, please proceed to complete these onboarding tasks to be successfully onboarded as an Amazon Flex delivery partner:

- Create a new Amazon Flex account.
- Acknowledge and accept program requirements.
- Acknowledge and accept Terms of Service.
- Provide postal code.
- Provide vehicle Year-Make-Model (YMM) details and vehicle license plate number.
- Create your driver profile.
- Ensure your insurance meets local requirements.
- Provide tax information.
- Provide payment information.
- Verify your driver's license.
- Review our onboarding videos.
- Upload a photo of yourself.
- Provide answers to questions that we’ll use for a background check.

You'll need an Android or iPhone to use the Amazon Flex app. Below are specific requirements.

Android
• An Android device using Android 13 or higher. Please note the following Android device models are not supported for use with the Amazon Flex app:
Cat S42
Crosscall Core-M5
Moto G Pure
Motorola Edge 50 Fusion
Realme 6 Pro
Realme Narzo 20
Redmi Note 8
Redmi Note 8T
Redmi Note 8 Pro
Redmi 9
Redmi Note 9
Galaxy A20s
LG K41S
Motorola Moto E22i
Oppo A57
Realme 6i
Realme C15
Realme X2 Back Cover
Redmi A1
Sharp AQUOS sense4 lite
TCL 406
Vivo Y11
Vivo Y12
Vivo Y16
Xiaomi Mi A3

• Google Play Store services enabled
• RAM Memory 3GB or higher
• At least a 5-megapixel camera
• At least a 4500mAh battery
• GPS Location Services
• SIM card

iPhone
• iPhone model compatible with iOS 17 or higher
• Operating system updated to iOS 17 or higher

Sedans: For blocks up to 5 hours, you’ll need a 4-door mid-sized sedan, such as a car or hatchback. Visit our Sedans page to learn more.

Large Passenger Vehicles: For blocks up to 8 hours, you’ll need a large passenger vehicle, such as a sports utility vehicle (SUV), or minivan. These vehicles have seats in the back and can usually transport 5+ passengers. Visit our Large Passenger Vehicles page to learn more.

Cargo Vans: For blocks up to 9.5 hours, you’ll need a cargo van. These vehicles are designed purely for the carriage of goods and do not have seats in the back. Visit our Cargo Vans page to learn more.

Non-eligible vehicles at this time include, but are not limited to: motorcycles, motorized bicycles, motorized scooters, two-door passenger vehicles, and oversized vehicles such as trucks, lorries and utility vehicles with open beds.

Eligible vehicle examples:

Non-eligible vehicle examples:

Trucks

Lorries

Utility vehicle with no covered bed

Downloading the app

• An Android device using Android 13 or higher. Please note the following Android device models are not supported for use with the Amazon Flex app:
Cat S42
Crosscall Core-M5
Moto G Pure
Motorola Edge 50 Fusion
Realme 6 Pro
Realme Narzo 20
Redmi Note 8
Redmi Note 8T
Redmi Note 8 Pro
Redmi 9
Redmi Note 9
Galaxy A20s
LG K41S
Motorola Moto E22i
Oppo A57
Realme 6i
Realme C15
Realme X2 Back Cover
Redmi A1
Sharp AQUOS sense4 lite
TCL 406
Vivo Y11
Vivo Y12
Vivo Y16
Xiaomi Mi A3

• Google Play Store services enabled
• RAM Memory 3GB or higher
• At least a 5-megapixel camera
• At least a 4500mAh battery
• GPS Location Services
• SIM card

Android devices must be compliant with Google’s security standards. Devices should also be non-rooted with Google Play Protect enabled. You can find instructions on how to enable this feature here.

Account Setup

When you first sign up for Amazon Flex, you can use an existing Amazon account. Or you can create a new Amazon account to use with Amazon Flex.

Due to regulations from the Land Transport Authority (LTA), Amazon Flex is required to verify the vehicle information of all delivery partners. This also allows us to display delivery blocks that are suitable for your vehicle type within the Amazon Flex app.

Amazon Flex values your privacy and uses this information only for compliance purposes.

Amazon uses your photos (including your photos that we already have on file), driver’s license, or government-issued ID for identification purposes. This can include making sure it's you who is doing the delivery and using your photo to identify you to customers and Amazon personnel. The photo is also used on your in-app ID card. We will retain your photos while you use the Amazon delivery app and as long as permitted by law or until you request that we delete your photo. You may request deletion of your photo by contacting Support, but deleting your photo will block your access to the Amazon delivery app until you replace it and your new photo is checked for validity.

To use the Amazon delivery app, Amazon requires that users provide a photo to help us identify them. Using this photo, we may create a facial scan or similar biometric identifier, which we refer to as “Biometric Information.” This policy governs Amazon’s retention of users’ Biometric Information. Amazon may retain a user’s Biometric Information for up to 30 days after it is created for fraud detection and investigation purposes, whether or not the user continues using the Amazon delivery app during this period. After 30 days, Amazon will promptly delete the Biometric Information.

Onboarding

- Create a new Amazon Flex account.
- Acknowledge and accept program requirements.
- Acknowledge and accept Terms of Service.
- Provide postal code.
- Provide vehicle Year-Make-Model (YMM) details and vehicle license plate number.
- Create your driver profile.
- Ensure your insurance meets local requirements.
- Provide tax information.
- Provide payment information.
- Verify your driver's license.
- Review our onboarding videos.
- Upload a photo of yourself.
- Provide answers to questions that we’ll use for a background check.

1. Driver's License - front & back photo, driver’s license information (license number, DOB, issue date, expiration date or 65th birthday, number above barcode)
2. Vehicle Year-Make-Model (YMM) details and vehicle license plate number – this information is to collect mode of transportation(MoT) details to show the relevant blocks per MoT and also verify that you are not driving a private hire car. Per regulations from the Land Transport Authority (LTA), you cannot operate a taxi or private hire car to deliver for Amazon Flex.
3. Payment Details - bank account holder name, bank identifier code (BIC), bank account number
4. Profile Photo

There are a few reasons - not residing in Singapore where Flex operates, not meeting the age requirement, not possessing a valid Singapore driver's license, not submitting vehicle Year-Make-Model (YMM) details and vehicle license plate number to verify your vehicle information, not passing the background check and not having an iPhone or Android smart phone. You could also have submitted incorrect or incomplete information while filling up the onboarding sections.

For clarification on the exact reason and guidance on how to proceed, please reach out to Driver Support at amazonflex-support@amazon.sg

Depending on the demand for delivery partners in your area you may be placed on the interest list after you have submitted your postcode and vehicle information in the app. The interest list occurs when a delivery area has enough delivery partners to service the current Amazon delivery needs. As new opportunities become available, individuals on the interest list will be able to begin onboarding, and you will be notified of such via email.

Note, you will have 72-hours to start the onboarding process in the Amazon Flex app. If you happen to miss the 72-hour window, you can return to the Amazon Flex app and re-join the interest list without losing your place in line.

Account Management

In the Amazon Flex app, tap Menu > Help > Contact us > Send an Email to let us know your preferred region or pick-up station. Amazon will confirm if your pick-up station has been updated. If the area requested is not recruiting, you'll be added to the waitlist. If we do confirm back that your delivery area has been updated, be sure to clear your availability in your calendar so that you aren't assigned offers in your old delivery area.

Please note, to have your region or pick-up station updated you should be an active Amazon Flex delivery partner. If you are in the registration or onboarding process, you must select a region and pick-up station in the app prior to requesting a change.

Background Checks

Scheduling Delivery Blocks

- Tap the Menu icon (≡) on the top left corner of the screen.
- Tap "Offers" to see available earning opportunities near you.
- Tap "Filter" in the upper-left corner of the screen to look for suitable offers.
- Set your preferences and tap "See Results".
- Tap an offer that meets your needs, & tap "Schedule" to confirm.

Most of our offers are usually released on Friday afternoons, so do check the app during those times!

If you’re unable to make it for a delivery block you’ve accepted, Go to ‘Calendar' >Tap the day of a scheduled block >Tap ‘Forfeit Block’. (*Please take note that you need to cancel a block at least 45 minutes before the block start time. Failure to do so repeatedly may affect your participation in the Flex program.)

Making Deliveries

While you have the option to bring passengers, pickups and deliveries may take you away from your vehicle for long periods of time. Passengers are not covered by Group Personal Accident insurance. If you decide to bring passengers, Amazon expects that you will comply with the following:
- Passengers will need to remain in your vehicle at all times at Amazon stations, unless escorted by a station employee for use of basic welfare facilities.
- Your vehicle must have enough space to safely accommodate all packages assigned to your route and any passengers.
- Passengers may not perform or assist with your delivery services, including interacting with customers.
- Passengers may not drive the vehicle while you’re delivering with Amazon Flex.
- Pets are prohibited at all times.

Tanjong Penjuru Cres (DFE2) – Amazon.sg:
- Enter via main gate & drive up to Level 3 at 5km/hr speed limit with hazard light switched on.
- Park at the holding area & turn off engine.
- Tap “I’ve Arrived” on the Amazon Flex app & scan QR arrival code.
- Drive into the loading area once instructions are given.
- Collect cart(s) from the dispatch area & scan cart(s)/packages. If there is a mismatch between the quantity on your cart & in the app, approach one of our associates.
- Load packages onto your vehicle without blocking your mirrors.

Jurong - Level 2 (USG1) - Amazon Fresh:
-Drive up to Level 2 at 5km/hr speed limit.
- Park at the holding area & turn off engine.
- Walk along the green pedestrian walkway & enter the swing doors.
- Tap “I’ve Arrived” on the Amazon Flex app & scan QR arrival code.
- Wait along the dock and the app will let you know when your route is ready.
- Collect cart(s) from the dispatch area & scan cart(s)/packages. If there is a mismatch between the quantity on your cart & in the app, approach one of our associates.
- Load packages onto your vehicle without blocking your mirrors.
- Return the cart back to the fulfillment centre.

Jurong - Level 3 (DFE1) - Amazon.sg:
- Drive up to Level 3 at 5km/hr speed limit.
- Follow the instructions from the traffic controller and drive to the first available parking lot nearest to the ramp.
- After parking your vehicle, please walk along the white pedestrian marked footpath and up the ramp to the dispatch area to pick up your assigned route.
-Tap “I’ve Arrived” on the Amazon Flex app & scan QR arrival code.
- Drive into the loading area once instructions are given.
- Collect cart(s) from the dispatch area & scan cart(s)/packages. If there is a mismatch between the quantity on your cart & in the app, approach one of our associates.
- Follow the same white footpath back to your vehicle.
- Load packages onto your vehicle without blocking your mirrors.
- Return the cart back to the designated zone.

Marina Square (CS01) - Watsons Store:
- Upon entering the mall gantry, park at the Red Zone. Take the cargo lift located in Red Zone 4, Sector GG 23 to Level 2, then enter the mall through the white door.
- Walk towards the open atrium then turn right to locate Watsons store.
- When you arrive at the Watsons store, tap “I’ve Arrived” in the app. Please wait outside the store and do not attempt to pick up packages if routes are unassigned.
- When your order is ready, tap “Acknowledge and Begin”. Pick up your order from the backroom/staging area, which is accessible through the sliding door to the left of the cashier.
- Locate the shelves listed in the app, scan all your assigned packages in the cart (s) and load packages onto your vehicle without blocking your mirrors.

Katong Point (CS02) – Little Farms:
- Enter the carpark at Katong Point mall (451 Joo Chiat Rd, Singapore 427664).
- Take the cargo lift to Level 2. Upon exiting the lift, walk down the hallway and locate the Little Farms package collection room at Unit #02-02B. Look out for the Amazon Flex logo on the door. Tap “I’ve Arrived” on the Amazon Flex app.
- Please wait at the store and the app will let you know when your route is ready.
- Enter the package collection room and scan all assigned packages on the rack/chiller.
- Please wait at the store and the app will let you know when your route is ready.
- Look at the packages in the app that you are assigned to and collect the packages from the shelves.
- Scan all your assigned packages in the cart(s) and load packages onto your vehicle without blocking your mirrors.
- Remember to collect the parking coupon placed on the table for parking at Katong Point carpark.
- If you utilised the push carts, please return the carts to the package collection room on Level 2.

Amazon Flex maps and navigation are developed specifically for the needs of delivery drivers. This includes features such as alerts with details on how to stay safe during emergencies, instructions for arrival on the correct side of the street to avoid risky road crossings, highlighted building outlines to easily identify the delivery location, and the ability to see the path to the next stop on the map as you arrive at your current stop for easier parking and departures.

You also have the choice of using your already installed third party mapping apps if you prefer. To do so, instead of tapping start travel, tap the icon with the diagonal arrow, then tap on one of the apps from the list. When you're done using the third-party mapping app, tap on the Amazon Flex icon to go back to the Amazon Flex app.

If you have any undelivered packages at the end of your block, Amazon expects that you will return them to the same pick-up location where you collected your packages from was soon as you’re finished delivering. If you know the delivery station will be closed by the time you finish delivering, the return is expected by 10 am the next day. Your eligibility for the program may be affected if you repeatedly fail to return undelivered packages. Here are some tips for returning undeliverable packages:

Tanjong Penjuru Cres (DFE2) – Amazon.sg: For undelivered packages picked up from Tanjong Penjuru Cres (DFE2) – Amazon.sg, please return them to Tanjong Penjuru Cres (DFE2) – Amazon.sg which is open until 10:00pm every day (excluding public holidays). If you are unable to return packages by 10:00pm at the end of your route, please return them by 10:00am the next day to Tanjong Penjuru Cres (DFE2) – Amazon.sg.

Jurong - Level 2 (USG1) - Amazon Fresh: For undelivered packages picked up from Jurong - Level 2 (USG1) - Amazon Fresh, please return them to Jurong - Level 2 (USG1) - Amazon Fresh which is open until 10:00pm every day. If you are unable to return packages by 6:00pm at the end of your route, please return them by 10:00am the next day to Jurong (USG1) – Amazon Fresh.

Jurong - Level 3 (DFE1) - Amazon.sg: For undelivered packages picked up from Jurong - Level 3 (DFE1) - Amazon.sg, please return them to Tanjong Penjuru Cres (DFE2) – Amazon.sg which is open until 10:00pm every day (excluding public holidays) . If you are unable to return packages by 10:00pm at the end of your route, please return them by 10:00am the next day to Tanjong Penjuru Cres (DFE2) – Amazon.sg.

Marina Square (CS01) - Watsons Store: For undelivered packages picked up from Marina Square (CS01) - Watsons Store, please return them to Marina Square (CS01) - Watsons Store which is open until 10:00pm every day. If you are unable to return packages by 10:00pm at the end of your route, please return them by 10:00am the next day to Marina Square (CS01) - Watsons Store.

Katong Point (CS02) – Little Farms: For undelivered packages picked up from Katong Point (CS02) – Little Farms, please return them to Katong Point (CS02) – Little Farms which is open until 8:00pm every day. If you are unable to return packages by 8:00pm at the end of your route, please return them by 10:00am the next day to Katong Point (CS02) – Little Farms.

If you are unable to locate the returns area, please approach an Amazon associate (for DFE2, USG1 and DFE1) or in-store staff (for CS01 and CS02) for assistance.

What to Expect on Day 1

Amazon Flex offers these pickup locations:

Tanjong Penjuru Cres (DFE2) – Amazon.sg: 2 Tanjong Penjuru Crescent, #03-01/02, Singapore 608968

Jurong - Level 2 (USG1) - Amazon Fresh: MapleTree Logistics Hub, 5B Toh Guan Road East, 2nd Floor, Singapore 608829

Jurong - Level 3 (DFE1) - Amazon.sg: MapleTree Logistics Hub, 5B Toh Guan Road East, 3rd Floor, Singapore 608829

Third-party Locations:

Marina Square (CS01) - Watsons Store: 6 Raffles Blvd, #02-212 Marina Square, Singapore 039594

Katong Point (CS02) – Little Farms: 451 Joo Chiat Rd, #02-02B Katong Point, Singapore 427664

You are required to wear high-visibility safety vests and closed-heel-and-toe shoes at Amazon delivery stations (USG1, DFE1, DFE2).
• If you don't have a safety vest, you can request one free of charge. When you arrive at the station, ask an Amazon associate for assistance in locating one.
• Closed-heel-and-toe shoes refer to any footwear that fully covers your heels and toes and provides protection, such as work boots, sneakers, or other sturdy shoes. Sandals, flip-flops, Crocs or open-toe shoes are not permitted.

As these are safety requirements, if you do not wear the required attire, your route may be rejected by a station associate and you will not be able to pick-up and deliver your block.

Package Returns

Safety

Your safety is the priority. Our Support team is there for you if you ever need help when delivering. You can contact Support right from the Amazon Flex app. Safety comes first and we don’t expect you to make a delivery if you feel unsafe.

If you have an emergency when you’re delivering, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. The Emergency Help button offers the option to contact 999 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. Always call 999 before contacting the Amazon Emergency Helpline if you need emergency services. Your eligibility to deliver will not be impacted due to a documented safety concern or incident.

Amazon Flex has the following measures in place that align with the Code of Practice for Platform Services:
• Ensuring you have the right licenses and training
• Providing you enough time to safely complete all deliveries without impact to your Standing or eligibility
• Making available to you a way to report unsafe situations
• Maintaining emergency response protocols
• Proactively assessing and addressing safety risks

1. Stay calm and ensure your safety first
2. Report to police (if needed)
3. When it is safe to do so, record time and location
4. Take photos of the scene, the vehicles and any injuries
5. Get witness information including contact details
6. Record whether you are currently "at work" for Amazon Flex
7. Contact the Amazon Flex Emergency Help line when safe to do so, by tapping Menu > Emergency Help > Amazon Helpline.
8. Seek medical attention as soon as possible if required
9. Cooperate with insurance process if relevant including providing any necessary documentation

Earnings

Amazon Flex processes payments on the day(s) you selected as your preferred payment days via direct deposit to the bank account you provided during sign-up. If your bank participates in the Singapore FAST (Fast And Secure Transfers) network, you should receive your money in your bank account payment on the day you have selected in your payment preferences. Otherwise, you will receive your payments in your bank account via direct deposit the next business day. You can track your payments on the Earnings screen of the Amazon Flex app.

If you incur a toll (ERP) charge while delivering, your toll (ERP) payment will be made within the next 72 hours. However, it may take up to five business days for payments to process depending on your bank. In the event of a bank or public holiday, please allow one additional business day for payments to show up in your bank account.

Below is an example of when the funds will be credited for blocks without tips:

Block Time

Payment Receipt

Blocks completed between 0000 hrs and 2359 from Sunday to Thursday

9:00AM SGT next day if BIC and Account number is updated in Flex app and your bank is participating in RTP.

Blocks completed between 0000 hrs and 2359 from Friday to Saturday

9:00AM SGT next business day if BIC and Account number is updated in Flex app and your bank is participating in RTP.

Incorrect bank account details entered in the Amazon Flex app can result in late payments. If a payment is delayed due to invalid bank details, we will send a request to update your banking information to your registered email address. Please update your account in the Amazon Flex app as soon as possible with a valid Business Identifier Code (BIC), bank account number, and full name of the account holder in the banking information section.

Please note that your payment may be delayed due to events like public holidays and outages, but Amazon Flex will process the payments automatically the next business day.

Reimbursements

You will not be reimbursed for fuel but can claim reimbursement for parking and admission to Sentosa. At the end of your block, submit your request for parking reimbursement or Sentosa admission by tapping Menu > Help > Contact us > Payments > Other payment questions in the Amazon Flex app and enter the following:
• Block date and block time
• Total amount being requested for parking reimbursement or Sentosa admission

Requests for reimbursement must be submitted within 72 hours of completing your block. You will be reimbursed within the next two earnings payment cycles.

Have a late parking reimbursement request or appeal?
If you have any late parking reimbursement requests that occur after 72 hours, or any parking appeals, send an email to Driver Support at amazonflex-support@amazon.sg. Please use the email address you registered with Amazon Flex, and share the following information:
• Block date and block time
• Attach a photo or copy of the parking receipt in the email

If you have any questions about reimbursements, please contact Driver Support in the Amazon Flex app.

If you incur a toll/Electronic Road Pricing (ERP) charge while delivering, you will automatically* be reimbursed. You will see your payment as “Toll Reimbursement” in the Earnings section of the Amazon Flex app.

Toll (ERP) reimbursement payments will be made within 72 hours from block completion.

*For tolls incurred while returning undelivered packages to the delivery station, you can request reimbursement within 72 hours of completing your block. In the Amazon Flex app, go to Menu > Help > Contact us > Payments > Tolls. Please include the following information:
Title: Toll Reimbursement; returning packages.
• Block date and block time
• Toll amount
• Toll name

If you have any questions, please contact Driver Support in the Amazon Flex app.

Reimbursement requests for toll (ERP) incurred while returning undelivered packages to the delivery station, parking and Sentosa admission must be submitted within 72 hours of completing the block.

Have a late parking reimbursement request or appeal?
If you have any late parking reimbursement requests that occur after 72 hours, or any parking appeals, send an email to Driver Support at amazonflex-support@amazon.sg. Please use the email address you registered with Amazon Flex, and share the following information:
• Block date and block time
• Attach a photo or copy of the parking receipt in the email

If you have any questions about reimbursements, please contact Driver Support in the Amazon Flex app.

At the end of your block, submit your request for parking reimbursement or Sentosa admission by tapping Menu > Help > Contact us > Payments > Other payment questions in the Amazon Flex app and enter the following:

• Block date and block time
• Total amount being requested for parking reimbursement or Sentosa admission

Requests for reimbursement must be submitted within 72 hours of completing your block. You will be reimbursed within the next two earnings payment cycles.

Policies

Platform Workers Act

The Platform Workers Act provides for the rights, obligations, protections and representation of platform workers and platform operators. The Platform Workers Act will come into effect on 1 January 2025 and covers three key areas:
1) Ensuring adequate financial protection for platform workers in case of work injury
2) Improving platform workers' housing and retirement adequacy through Central Provident Fund (CPF) contributions
3) Enhanced representation for platform workers

You can find out more by visiting the Ministry of Manpower’s website on the Platform Workers Act.

Coverage

Yes. The Platform Workers Act applies to platform workers that provide delivery services or ride hail for platform operators.

Amazon has assessed that Amazon Flex meets the definition of a ‘platform operator’ under the Platform Workers Act, and Amazon Flex delivery partners meet the definition of a ‘platform worker’. You can find out more about who is a platform worker and who are platform operators by visiting the Ministry of Manpower’s website on the Platform Workers Act.

CPF Contributions

The rate that you are required to contribute depends on your date of birth, your total monthly earnings and whether you have opted in to increased CPF contributions or not.
• For platform workers who are mandated (born on or after 1 January 1995) or opt in to increased CPF contributions, Ordinary, Special and Medisave contributions will be deducted.
• For platform workers who do not opt in to increased CPF contributions, only Medisave contributions will be deducted.

You can see the amount of CPF we have deducted from your earnings in the earnings view in the Amazon Flex app at the time you are paid. You can also view and download the monthly earnings slip in the Amazon Flex earnings slips portal from the 14th of each month for the previous month. You can access the Amazon Flex earnings slips portal here.

You can find out more about saving as a platform worker with CPF contributions by visiting the CPF Board’s Platform Workers CPF contributions information page.

The rate that you are required to contribute depends on your date of birth, your total monthly earnings ,and whether you have opted in to increased CPF contributions or not. This means that the rate in which CPF is deducted may change from month to month, based on how much you earn, if you have recently opted-in to receive increased CPF contributions, or if you’ve had a birthday.

For platform workers that are born on or after 1 January 1995,, you are automatically opted in to increased CPF contributions. You will contribute to your Ordinary, Special and Medisave Accounts and you will receive CPF contributions from your platform operator.
For platform workers that are born before 1 January 1995, you can choose to opt-in to increased CPF contributions through a form on the CPF Board website.
• If you opt in to increased CPF contributions: You will contribute at the same rates, and enjoy the same benefits, as platform workers born on or after 1 January 1995. You will contribute to your Ordinary, Special and Medisave Accounts and you will receive CPF contributions from your platform operator.
• If you do not opt in to increased CPF contributions: You will continue to contribute to your Medisave account only. You will not receive CPF contributions from your platform operator. Only Medisave contributions will be deducted by your platform operator as and when you earn, and submitted to the CPF Board monthly.

You can use your monthly earnings information, together with your mandatory/opt-in or non-opt-in status above to calculate the total amount that should be deducted from your earnings to contribute to CPF on the CPF contribution calculator for platform workers .

If you are still unsure if your earnings deductions are correct, please contact Amazon Flex driver support on amazonflexsupport@amazon.sg.

Net earnings are calculated using the Fixed Expense Deduction Amount (FEDA) relevant to your mode of transport (FEDA is 60% for cars and vans). The FEDA is applied to your monthly gross earnings to calculate the net earnings. CPF contributions are calculated by applying the rates to net earnings.

We also include your net earnings in the earnings slip that is provided to you on a monthly basis. The earnings slip provides you with your gross and net earnings as well as detailing your share and Amazon Flex share (where applicable) of CPF contributions from the previous month. The earnings slip will be made available to you by the 14th day of the month, for the previous month earnings. You can access the Amazon Flex earnings slips portal here.

CPF Board has provided some information about calculating net earnings including examples on their website.

By opting in to the Platform Worker CPF scheme, both you and Amazon Flex will make contributions towards your CPF accounts.

Platform workers who were born on or after 1 January 1995will be automatically enrolled in the program, as it is mandatory. Platform workers who were born before 1 January 1995 must apply directly with the CPF Board to receive increased CPF contributions. You can do this by visiting their website here.
You can opt in at any time, however once you have opted in, the CPF Board advises that you cannot reverse this decision.

Please take the time to consider your decision to opt-in and use the contribution calculator provided by the CPF Board to determine the impact on your earnings.

You can confirm your opt-in status as recorded by the CPF Board. You can do this using the opt-in status checker on the CPF Board website.
You can also check the opt-in status we have recorded for you in your monthly earnings slip. You can also view and download the monthly earnings slip in the Amazon Flex earnings slips portal. You can access the Amazon Flex earnings slips portal here.

If you have further questions, please contact driver support on amazonflexsupport@amazon.sg.

CPF is payable when your net earnings are $500 or more for the month. We will not deduct CPF contributions from your earnings until your net earnings reach $500.

More information on how to calculate net earnings is available here.

Once we start deducting CPF contributions from your earnings you will be able to see how much we have deducted for each payment in the earnings view in the Amazon Flex app.

The rate applied to determine CPF contributions depends on your date of birth ,your monthly earnings ,and whether you have opted in to increase CPF contributions.

CPF contributions are being phased in over time for delivery partner share and Amazon Flex share of contribution (where applicable). Amazon Flex will contribute 3.5% of net earnings in 2025, which will increase to 17% by 2029.
Please see the platform worker contribution rates on the CPF Board website or use the calculator to determine what your contributions will be.

Work Injury Compensation

Amazon Flex maintains Work Injury Compensation insurance with Chubb Insurance, at no cost to you. It provides financial protection to you in case you sustain accidental injuries, death, and occupational diseases while delivering with Amazon Flex. It includes:
• Medical leave wages: This provides compensation up to one year for medical and hospitalisation leave related to an accident while delivering with Amazon Flex.

• Medical expenses: This provides compensation for medical expenses related to an accident while delivering with Amazon Flex up to the maximum limit of SGD$53,000 or 1 year from the date of the accident, whichever comes first.

• Lump sum compensation for permanent incapacity, current incapacity or death: This provides compensation in case of permanent incapacity, current incapacity, or death up to the maximum limit.

If you have an accident, you are required to:
(a) comply with any obligations you would customarily have (such as providing proof of motor insurance and reporting the incident to the police and to your personal motor insurance company, if required by the terms of your policy) and
(b) when it is safe to do so, report the incident to Amazon Flex Support either over phone or email (amazonflexsupport@amazon.sg).

Be prepared to provide details about the incident, including a description of the loss, location of the incident, injury and treatment details, information about your vehicle and the third party’s vehicle or property damage and any other documents (e.g., pictures, police reports, medical reports, etc.).

Standings

Frequently asked questions about Amazon Flex.